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James Avery Webinar

One brand. Three perspectives. One store experience.

How do you modernize stores while preserving the personal service customers come back for?
 
Hear from James Avery Artisan Jewelry leaders on what it takes to run great stores today, and the role a modern POS can play in supporting teams across the business. 

 

Thursday, November 12th at 10:00 a.m. ET

James Avery x NewStore
 

Register for the Webinar

About This Event

At James Avery, store modernization was built on a simple idea: customer experience starts with associate experience.
Bringing customer information, product details, inventory, and everyday workflows into one platform helps associates spend less time navigating systems and more time with guests. That matters for a brand where a store visit might involve finding a new piece, caring for a treasured heirloom, or continuing a relationship that spans generations.
In this session, James Avery leaders share how they put that idea into practice across their stores, from preparation and training to buy-in from experienced store teams.
◷45-Minute Webinar

Proven Results at James Avery

The impact of moving to NewStore POS reaches beyond the customer interaction, from faster BOPIS fulfillment and inventory counts to better visibility across the business.

2 hours →5 min

BOPIS fulfillment

1 hour → 20 min

Daily cycle count completion

6 to 8 apps → 1

Separate apps consolidated into a single platform for associates

In this conversation, you’ll hear how James Avery approached store modernization from three perspectives:

Headquarters

How to simplify store operations and prepare the organization for change.

District Leadership

How to support teams and make new ways of working consistent across stores.

Store Teams

How to help associates deliver personal service with fewer steps and systems.

Speakers

Amy Freeland
  
Amy Freeland
Sr. Director of Retail Operations & Strategy at James Avery
Peter Felix
 
Peter Felix
Market Director & District Manager at James Avery


Lola Koehler
  
Lola Koehler
Store Manager at James Avery
Kit Campoy
 
Kit Campoy
Retail Writer & Speaker,
Moderator



Ryan Baldeo
  
Ryan Baldeo
SVP, Marketing at NewStore,
Host

Who Should Attend

Store operations, district and regional, retail technology, and digital leaders evaluating their current POS or considering store modernization.